What items are returnable?
Within 14 days of receiving your order
In original condition
In the original packaging
If your item is damaged, this must be reported within 5 days of receiving it.
Can I exchange my item(s)?
We do accept exchanges.
Are there any charges for return?
There are no charges for returns
Original shipping charges is non-refundable
You are responsible for return shipping charges
How do I return?
Completed our returns form. If you have lost this, you can find it here - https://cdn.shopify.com/s/files/1/1220/0456/files/Return_form.pdf?10138470885997915668.
We strongly advise that you use a tracked and insured shipping method, this is for your own protection in case of loss or damage to the returning item(s). If any returning items are not delivered to us, DSRCV will not be held responsible.
Write "RETURN" on the package to help avoid any taxes on import.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.