BASKET

SHIPPING

  • How long is the processing time?

    UK

    UK orders will be dispatched same day Monday - Friday if placed before 3:30pm BST. Orders placed after this will be dispatched the next working day.

     

    International

    International orders will be dispatched the same day Monday - Friday if placed before 2:30pm BST. Any orders placed after these times will be dispatched the next working day.

  • How much is shipping?

     

    Zone

    Express shipping

    Standard shipping

    UK

    £4.95 (Free when you spend over £90)

    Free

    Eurozone

    €10 (Free when you spend over €100)

    Free

    Rest of Europe

    €12 (Free when you spend over €100)

    Free

    United States

    $10 (Free when you spend over $100)

    Free

    Canada

    $15 (Free when you spend over $140)

    Free

    Australia

    $15 (Free when you spend over $150)

    Free

    Japan

    ¥1900 (Free when you spend over ¥12000)

    Free

    ROW

    £15 (Free when you spend over £100)

    Free

  • How long does delivery take?

     

    UK

    - Express (Monday - Saturday) - Next day

    - Standard (Monday - Saturday) - 2 days 

     

    International

    Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer.

    COUNTRY EXPRESS (WORKING DAYS) STANDARD (WORKING DAYS)
    Afghanistan 3-4 5-11
    Aland Islands N/A 3-11
    Albania 1-2 3-7
    Algeria 1-2 5-11
    American Samoa 5-6 5-11
    Andorra 1-2 3-8
    Angola 3-4 5-11
    Anguilla 3-4 5-13
    Antigua and Barbuda 3-4 5-13
    Argentina 2-3 5-11
    Armenia 2-3 5-11
    Aruba 2-3 5-13
    Ascension Island N/A 8-13
    Australia 3-4 6-9
    Austria 1-2 2-6
    Azerbaijan 2-3 5-11
    Bahamas 2-3 5-11
    Bahrain 2-3 5-11
    Bangladesh 2-3 5-11
    Barbados 2-3 5-11
    Belarus 2-3 3-7
    Belgium 1-2 1-3
    Belize 3-4 5-13
    Benin 3-4 5-11
    Bermuda 3-4 5-11
    Bhutan 3-4 5-11
    Bolivia 3-4 5-11
    Bonaire, Saint Eustatius and Saba 4-5 5-13
    Bosnia and Herzegovina 1-2 3-7
    Botswana 3-4 5-11
    Bouvet Island N/A 5-11
    Brazil 3-4 5-11
    British Indian Ocean Territory 3-4 5-11
    British Virgin Islands 3-4 5-11
    Brunei Darussalam N/A 5-11
    Bulgaria 1-2 3-7
    Burkina Faso 2-3 5-11
    Burundi 2-3 5-11
    Cambodia 2-3 5-11
    Cameroon 2-3 5-12
    Canada 2-3 5-11
    Cape Verde 3-4 5-11
    Cayman Islands 2-3 5-13
    Central African Republic 4-5 5-11
    Chad 3-4 5-11
    Chile 2-3 5-11
    China 2-3 5-11
    Christmas Island N/A 5-11
    Cocos (Keeling) Islands N/A 5-8
    Colombia 2-3 5-15
    Comoros 3-4 5-11
    Congo 2-3 4-11
    Congo, Democratic Republic N/A 5-11
    Cook Islands 3-4 5-11
    Costa Rica 2-3 5-14
    Cote D'Ivoire (Ivory Coast) 2-3 5-11
    Croatia 1-2 3-6
    Cuba 3-4 5-13
    Curacao 2-3 5-13
    Cyprus 2-3 3-8
    Czech Republic 1-2 3-7
    Denmark 1-2 2-6
    Djibouti 3-4 5-11
    Dominica 3-4 5-11
    Dominican Republic 3-4 5-13
    East Timor 5-6 5-11
    Ecuador 2-3 5-11
    Egypt 2-3 5-11
    El Salvador 2-3 5-13
    Equatorial Guinea 2-3 5-11
    Eritrea 3-4 5-11
    Estonia 1-2 3-7
    Ethiopia 2-3 5-11
    F.Y.R.O.M. (Macedonia) 1-2 3-7
    Falkland Islands 6-7 5-11
    Faroe Islands 1-2 5-11
    Fiji 4-5 5-11
    Finland 1-2 2-7
    France 1-2 3-7
    French Guiana 3-4 5-11
    French Polynesia 3-4 5-11
    French Southern Territories N/A 5-11
    Gabon 2-3 5-11
    Gambia 2-3 5-11
    Georgia 2-3 5-11
    Germany 1-2 3-7
    Ghana 2-3 5-11
    Gibraltar 1-2 3-7
    Greece 1-2 2-7
    Greenland 1-2 5-11
    Grenada 2-3 3-11
    Guadeloupe 2-3 5-11
    Guam 3-4 5-11
    Guatemala 2-3 5-11
    Guernsey 1-2 N/A
    Guinea 2-3 5-11
    Guinea-Bissau 3-4 5-11
    Guyana 3-4 5-11
    Haiti 3-4 5-13
    Heard and McDonald Islands N/A 5-11
    Honduras 2-3 5-11
    Hong Kong 2-3 5-11
    Hungary 1-2 2-6
    Iceland 1-2 3-6
    India 2-3 5-8
    Indonesia 2-3 5-14
    Iran 3-4 5-11
    Iraq 4-5 5-11
    Ireland (Republic of) 1-2 3-6
    Israel 2-3 3-11
    Italy 1-2 2-6
    Jamaica 2-3 5-13
    Japan 2-3 5-11
    Jersey 1-2 N/A
    Jordan 2-3 5-11
    Kazakhstan 2-3 5-11
    Kenya 2-3 5-11
    Kiribati 6-7 5-11
    Korea (North) 6-7 5-11
    Korea (South) 2-3 5-11
    Kuwait 2-3 5-11
    Kyrgyzstan 2-3 5-11
    Laos 2-3 5-11
    Latvia 1-2 2-6
    Lebanon 2-3 5-11
    Lesotho 2-3 5-11
    Liberia 2-3 5-11
    Libya 5-6 5-11
    Liechtenstein 1-2 3-7
    Lithuania 1-2 3-7
    Luxembourg 1-2 2-5
    Macau 2-3 5-11
    Madagascar 3-4 5-11
    Malawi 3-4 5-11
    Malaysia 2-3 4-11
    Maldives 3-4 5-11
    Mali 2-3 5-11
    Malta 1-2 2-7
    Marshall Islands 6-7 5-11
    Martinique 3-4 5-11
    Mauritania 4-5 5-11
    Mauritius 4-5 5-11
    Mayotte 4-5 5-11
    Mexico 2-3 5-11
    Micronesia 5-6 N/A
    Moldova 2-3 3-7
    Monaco 1-2 2-6
    Mongolia 3-4 5-11
    Montenegro 2-3 3-7
    Montserrat 4-5 5-11
    Morocco 1-2 5-11
    Mozambique 3-4 5-11
    Myanmar 3-4 5-11
    Namibia 2-3 5-11
    Nauru 6-7 5-11
    Nepal 3-4 5-11
    Netherlands 1-2 3-7
    Netherlands Antilles 3-4 5-8
    New Caledonia 5-6 5-11
    New Zealand 3-4 5-11
    Nicaragua 2-3 5-13
    Niger 3-4 5-11
    Nigeria 2-3 4-11
    Niue 6-7 5-11
    Norfolk Island N/A 5-8
    Northern Mariana Islands 6-7 5-11
    Norway 1-2 3-7
    Oman 2-3 5-11
    Pakistan 2-3 5-11
    Palau 3-4 5-11
    Panama 2-3 5-13
    Papua New Guinea 4-5 5-11
    Paraguay 2-3 5-11
    Peru 2-3 5-13
    Philippines 2-3 5-17
    Pitcairn N/A 5-11
    Poland 1-2 2-6
    Portugal 1-2 3-7
    Puerto Rico 2-3 5-11
    Qatar 2-3 5-11
    Reunion 3-4 5-11
    Romania 1-2 3-7
    Russia 2-3 3-7
    Rwanda 2-3 4-11
    S. Georgia and S. Sandwich Isls. N/A 5-11
    Saint Kitts and Nevis 3-4 5-11
    Saint Lucia 3-4 5-13
    Saint Vincent & the Grenadines 2-3 5-11
    Samoa 4-5 5-11
    San Marino 1-2 3-7
    Sao Tome and Principe 6-7 5-11
    Saudi Arabia 2-3 5-11
    Senegal 2-3 5-14
    Serbia 1-2 3-9
    Seychelles 2-3 5-12
    Sierra Leone 2-3 5-11
    Singapore 2-3 5-11
    Sint Maarten 2-3 5-11
    Slovak Republic 1-2 3-7
    Slovenia 1-2 2-6
    Solomon Islands 4-5 5-10
    Somalia 6-7 5-8
    South Africa 2-3 5-11
    South Sudan 3-4 N/A
    Spain 1-2 3-7
    Sri Lanka 2-3 5-11
    St Barthelemy 4-5 5-11
    St Martin N/A 5-8
    St. Helena 6-7 5-11
    St. Pierre and Miquelon N/A 5-11
    Sudan 3-4 5-11
    Suriname 3-4 5-13
    Svalbard & Jan Mayen Islands N/A 5-11
    Swaziland 2-3 5-11
    Sweden 1-2 2-5
    Switzerland 1-2 2-7
    Syria 3-4 5-11
    Taiwan 2-3 5-11
    Tajikistan 2-3 5-11
    Tanzania 2-3 5-11
    Thailand 2-3 4-11
    Togo 2-3 5-11
    Tokelau N/A 5-11
    Tonga 4-5 5-11
    Trinidad and Tobago 2-3 5-11
    Tunisia 2-3 5-11
    Turkey 1-2 3-7
    Turkmenistan N/A 5-11
    Turks and Caicos Islands 4-5 4-11
    Tuvalu 6-7 5-11
    Uganda 3-4 5-11
    Ukraine 3-4 6-9
    United Arab Emirates 2-3 4-11
    United States 1-2 4-9
    Uruguay 3-4 5-11
    US Minor Outlying Islands N/A 5-11
    Uzbekistan 3-4 5-11
    Vanuatu 5-6 5-11
    Vatican City State (Holy See) 2-3 3-7
    Venezuela 2-3 5-11
    Vietnam 3-4 2-11
    Virgin Islands (U.S.) 3-4 5-8
    Wallis and Futuna Islands N/A 5-11
    Western Sahara N/A 5-11
    Yemen 3-4 5-11
    Zambia 3-4 5-11
    Zimbabwe 3-4 5-11

     

  • Will I get charged customs on my order?

    We have partnered with Global E to ensure full transparency when it comes to customs & taxes. At checkout, if your order is eligible for any customs or taxes, the exact fee will be reflected at the checkout and you will be given the option to prepay the fee or pay on delivery. 

     

    The following countries will not be liable for customs below the following order values:

     

    UK - No customs

    Europe - No customs

    Hong Kong - No customs

    United States - Orders under $800 will be tax free

    Canada - Orders under $35 will be tax free

    Australia - Orders under $1000 will be tax free

    Japan - Orders under ¥10000 will be tax free 

    United Arab Emirates - Orders under 1000 AED will be tax free

    South Korea - Orders under $150 will be tax free

  • Can I change my shipping options after my order has been dispatched?

    UK

    Once your order has been shipped, you will not be able to make any changes to the delivery address. 

    The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

    In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge. 

    Alternatively the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you're not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch.

     

    International

    If you used our express delivery service, you can make the most of DHL’s On Demand service. You can schedule a delivery, arrange delivery to a nearby DHL Service Point or your own alternate address and request that a shipment is put on hold during a vacation. 

  • How will I know my goods have been dispatched?

    As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. We will point you in the right direction of tracking the progress of your delivery too.

  • How can I track my order?

    We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.

  • What will happen if I miss the scheduled delivery?

    UK

    The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. 

     

    International

    If you opted for our express delivery option and you missed the scheduled delivery, go to ondemand.dhl.com to find the options available to you. If you don’t provide DHL with any additional instructions within the given timeframe, your order will be returned to us where it will be refunded and a restocking fee of £X will be deducted from the refund. 

    If you opted for our standard delivery option and you missed the scheduled delivery, the courier will notify you of the failed delivery attempt and will provide instructions on how to rearrange delivery or collect your order. 

  • What if I no longer require the order?

    Have a look at our online returns policy to find out more.

  • What happens if my order arrives damaged?

    If part or all of your order is damaged in transit, please email our Customer Support team via customerservice@dsrcv.com, including your order number and attach photos of the damage and we will replace it right away.

    In most cases we will have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.