Please note that transit times quoted are in working days and exclude our processing time if ordered after our cut off point of 3PM GMT. Please note that due to the current global crisis, there are a shortage of Hermes employees in some areas in the UK. This may result in minor delays to the delivery times.
1 - 2 day delivery (Monday - Saturday)
2 - 3 day delivery (Monday - Saturday)
Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer and due to the current global crisis, delivery to some countries may incur minor delays.
For a full breakdown of international delivery times, please use this link.
UK orders will be dispatched same day Monday - Friday if placed before 3PM GMT. Orders placed after this will be dispatched the next working day.
International orders will be dispatched the same day Monday - Friday if placed before 4PM GMT if express shipping is selected at checkout, or 1PM GMT for standard shipping. Any orders placed after this will be dispatched the next working day.
International orders using our standard delivery can take up to 24 hours before the tracking activates, this activation period excludes the delivery time stated at checkout.
Friday 10th April – CLOSED
Monday 13th April – CLOSED
Friday 8th May – CLOSED
Monday 25th May – CLOSED
Monday 31st August – CLOSED
Thursday 24th December – 12PM CUT OFF TIME
Monday 28th December – CLOSED
Thursday 31st December – 12PM CUT OFF TIME
UK - No customs
Europe - No customs
Hong Kong - No customs
United States - Orders under $800 will be tax free
Canada - Orders under $35 will be tax free
Australia - Orders under $1000 will be tax free
Japan - Orders under ¥10000 will be tax free
United Arab Emirates - Orders under 1000 AED will be tax free
South Korea - Orders under $150 will be tax free
If your country is not listed above, please visit your local government's website for details on customs and taxes.
As soon as we have dispatched your order, you will receive an email from us with your tracking number.
We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.
Please take a look at our online returns policy to find out more. Please note that rejected international deliveries will incur a £20 restocking fee and can take up to 15 working days to receive. This is a surcharge passed onto us by the courier.
RETURNS & EXCHANGES
For all UK orders, we offer a free of charge returns solution.
For international orders, if you wish to use a free of charge return solution, we recommend ordering using PayPal.
If you paid using PayPal, you can make the most of their Returns On Us service. PayPal will reimburse the cost of returning your order to your PayPal account. For more information please select your country:
We only accept returns/exchanges on unworn products, sent back in their original condition with the original packaging. If you believe your item arrived faultily, please contact customer service immediately.
We have a 30 day returns policy. This means that from the day you receive your order, you have 30 days to get the item returned to us.
If we receive a return after 30 days, we can still offer a credit note.
All returns must be sent with the original tags attached and within the product bag. All items must be returned in their original condition, unworn and undamaged. If there is a fault with your item upon delivery, please immediately inform our customer service team and do not attempt to return your item.
We ask for 2 working days to inspect and process your return or exchange. Depending on your payment method it can take anywhere from 1-10 working days to receive the refund.
To join the loyalty program please visit this link.
Can I cancel my order?
If you wish to cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.
Can I change my delivery address?
If you have made a mistake with your address when placing your order, please contact customer service as soon as possible so we can try to amend your details. Please quote your order number in the subject line to speed up the process up.
Once an order has been dispatched, we are unable to amend any delivery address details. Please note that any unsuccessful delivery attempts that get returned to us will incur a £20 surcharge, this is passed on from our courier.
Once you have placed an order you will receive a confirmation email. To ensure that this goes into your inbox, please add firstname.lastname@example.org to your contacts, otherwise, your confirmation email may end up in your junk/spam folder. If you have not received your order confirmation email, please contact us.
Due to high volumes of enquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s enquiries, please only email once.
We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the bigger size of the two. If you want to ask the experts, our customer care team will be able to help you.
Alternatively, you can use the size guide on each product page.