ESSENTIAL DENIM - DIRTY INDIGO

• We understand that you may be buying the item as a gift for Christmas, so we have extended our returns policy to reflect this. 

  All orders placed from 5pm GMT on Thursday 25th of November have an extended returns period until the 31st of January 2022.

• Simply go to this link and complete our easy to use, 4 step return form.
• Checkout with PayPal and you can get your return shipping cost covered by their Returns On Us service.
• Returns On Us is available for the following countries:
• Australia 
• Austria 
• Belgium 
• Brazil 
• Bulgaria 
• Canada 
• China 
• Croatia 
• Cyprus 
• Czech Republic 
• Denmark 
• Estonia 
• Finland 
• France 
• Greece 
• Hong Kong 
• Hungary 
• India 
• Ireland 
• Israel 
• Italy 
• Latvia 
• Lithuania
• Malaysia 
• Malta 
• Norway 
• Netherlands 
• Poland 
• Portugal 
• Romania 
• Russia 
• Singapore 
• Slovakia 
• Slovenia 
• South Africa 
• Spain 
• Sweden 
• Switzerland 
• Taiwan 
• UK 
• USA

WHEN DOES THE DESTRUCTIVE BLACK FRIDAY SALE START AND FINISH?

Our Black Friday sale will start on Thursday the 25th of November at 5pm GMT and finishes at midnight GMT on Monday 29th of November.

International start times are as follows:

ROME | 6PM CET

BERLIN | 6PM CET

PARIS | 6PM CET

NEW YORK | 12PM EST

LOS ANGELES | 9AM PST

TOKYO | 2AM JST (26TH)

CAN I RETURN ITEMS FROM THE BLACK FRIDAY SALE?

Yes, we are happy for you to return your order, we ask that your item(s) have not been worn and the tags are still attached. The item(s) must be returned in the original packaging. 

All returns must be registered through our returns portal to ensure that the returns process is as speedy and simple as possible. https://destructive.returnscenter.com/

CAN I HAVE A REFUND ON MY RETURNS?

As your order was placed in the black Friday sale, we will happily refund you if that is your wish. Alternatively, we can exchange your item or offer you a gift card. 

HOW LONG DO I HAVE TO RETURN MY ORDER?

We understand that you may be buying the item as a gift for Christmas, so we have extended our returns policy to reflect this. 

All orders placed from 5pm GMT on Thursday 25th of November have an extended returns period until the 31st of January 2022.

CAN I USE A DISCOUNT CODE ON ITEMS THAT ARE IN THE SALE?

Unfortunately not, discount codes cannot be used over the Black Friday sale. 

CAN I USE A GIFT CARD OR STORE CREDIT CODE?

Absolutely, any existing gift cards or return store credits can be used at the checkout.

CAN I CHANGE OR CANCEL MY ORDER?

If you have placed an order and need to amend or cancel, please contact the customer service team, quoting your order number, your full name and the question. You can contact us here - https://dsrcv.com/pages/contact.

The amendment or cancellation is not guaranteed until you receive an email confirmation from us. If possible please type in the subject header “AMEND” or “CANCEL”.

I'VE NEVER SHOPPED WITH DESTRUCTIVE BEFORE, WHAT SIZE SHOULD I GO FOR?

If you’re not familiar with how Destructive fits, and are unsure of which size to take. Please visit the size chart which is displayed on each product. Alternatively, please reach out to the Customer Service team via WhatsApp, Email, Instagram or Facebook - https://dsrcv.com/pages/contact

HOW LONG WILL IT TAKE ME TO RECEIVE MY ORDER? 

We work hard with our couriers and we ask for your patience during this busy time. All our shipping times can be found on the following link:- https://dsrcv.zendesk.com/knowledge/articles/360060485311/en-gb?brand_id=360004841212

We aim to dispatch your order as quickly as possible, due to the volume of orders that will be placed over the weekend, we anticipate that all orders will be dispatched from our UK fulfilment centre within 5 days of placing your order.

Tracking may take up to 2 working days to activate once you've received your shipping confirmation email, depending on the shipping method you have selected

I PURCHASED MY ORDER BEFORE THE SALE WILL YOU REFUND ME THE DIFFERENCE?

Sadly, we're not able to adjust prices or offer a refund or credit for the difference in price.

PRE-ORDER INFORMATION

Some of our products will be available for pre-order. If you have a pre-ordered item within your order along with other items, your order will only be dispatched once the pre-ordered item comes into stock. 

I'VE PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

If you have placed multiple orders, unfortunately we are unable to combine these; each order will be dispatched separately.

DO YOU HAVE QUESTIONS THAT WE HAVEN'T ANSWERED?

Please reach out to the Customer Service team via WhatsApp, Email, Instagram or Facebook - https://dsrcv.com/pages/contact.