Change or cancel an order

Cancel my order

Open the portal and select Start a return to look up your order. Enter your order number and the email address, delivery postcode or phone number you used at checkout. If Cancel order is offered, follow the steps there.

If cancellation isn’t offered and your order hasn’t shipped, contact us as soon as possible. If it’s already on its way, accept it and start a return after delivery.

Change my address or item

Email us as soon as you spot the mistake. Include your order number and the full corrected delivery address, including the postcode, or the item, colour and size you need. We’ll check if we can make the change before dispatch.

If the address is wrong and your parcel has already shipped, check the tracking link for delivery options and contact us promptly. Whether the address can be changed depends on the carrier and where the parcel is.

If your order is already on its way

Accept the delivery, then register a return if you no longer want it. If an international parcel is sent back because you refused it or didn’t collect it, a £30 fee may apply. This only applies where the relevant import charges and the fee terms were clearly shown at checkout. We don’t charge it if we or the courier caused the return, or if the reason or checkout disclosure is unclear.

Still need help?

Contact us if you need our team to check your order or return.