Track my order

Have an account? Open your order to find its tracking.

Checked out as a guest? Open the tracking link in your dispatch email. If there’s no tracking button, select View your order in that email.

Tracking says label created

The label can be created before the carrier scans your parcel. Check the carrier’s tracking page for its latest update. If the delivery estimate has passed, contact us with your order and tracking numbers so we can check.

Tracking says delivered, but my parcel is missing

Check the carrier’s delivery photo if there is one, your safe place and with your neighbours. If you still can’t find it, contact us with your order and tracking numbers so we can look into it with the carrier.

Only part of my order arrived

Check which items are listed in the dispatch email for this parcel. If an item listed there is missing, contact us with your order number and the missing item. If the parcel looked opened or damaged, keep the packaging and include photos of the parcel, its label and what was inside. If it isn’t listed, check for a separate dispatch email. Get in touch if its dispatch estimate has passed.

If you can’t find your tracking email, contact us with your full name and order number.

I haven’t received my order confirmation

Check your junk or spam folder and any other inbox you might have used at checkout. If you still can’t find it, email us with your name and the email address you think you used. Include your order number if you have it.