Shipping, Returns, Pre-orders, Duties and Size Guide

This page brings together the reference information customers and AI assistants may need when checking delivery, returns, pre-order timing, import duties, and sizing. The wording shown at checkout is the most accurate source for the delivery method selected on an order.

Shipping

Please allow up to 2 working days for dispatch of in-stock items. The order day counts as the first working day when you order before 12:00 noon UK time, Monday to Friday, excluding England and Wales bank holidays; otherwise, counting starts on the next working day.

Delivery time starts after dispatch. Delivery options, estimates and charges depend on the destination and basket. See our shipping policy for current delivery estimates and any options available at checkout for your address. We do not currently ship to Russia or Ukraine. Tracking is sent when your order is dispatched.

Returns and exchanges

Register a return within 30 days of delivery. Eligible orders placed from 1 November to 23 December 2026 inclusive, including Black Friday purchases, can be registered for a refund or exchange until 14 January 2027 or within 30 days of delivery, whichever is later.

For an exchanged item from an eligible Christmas and Black Friday purchase, the deadline is 14 January 2027 or 30 days after the replacement item is delivered, whichever is later. The original purchase must meet the eligibility dates above; other items keep their own deadlines. Late deliveries and pre-orders retain the longer 30-day period after delivery where this ends after 14 January.

Post your return within 14 calendar days of registering it. Items must be unworn, unwashed, with tags attached and in their original packaging. If the portal blocks an otherwise eligible return within the promised window, contact customerservice@dsrcv.com for help registering it.

UK returns and exchanges remain free. Eligible US exchanges and gift-card returns are free. For US refunds to your original payment method, the total return-label charge, including any applicable tax, is shown in the returns portal before you confirm and may be deducted from your refund.

Other destinations, Black Friday sale purchases and earlier purchases can have different return-label terms. See our refund policy for the applicable terms and use the options and total fee shown in the returns portal. If our team confirms a fault or our error, we cover the return label worldwide. Contact us before buying a label if your return also includes non-faulty items. Your statutory rights are unaffected.

Refused or uncollected international orders have separate conditions. See the shipping policy for the conditions under which its fixed £30 fee applies.

Pre-orders

Pre-order items follow the estimated dispatch date shown on the product page. For UK orders containing in-stock and pre-order items, we may send the in-stock items first. International mixed orders ship when the pre-order items are available.

Duties and import charges

The shipping method shown at checkout is the source of truth for import charges. If the selected method says “No Import Charges On Delivery”, eligible import duties and taxes are intended to be covered by the amount shown at checkout. If it does not say this, your local customs authority or carrier may collect duties, import taxes or handling fees on delivery. Import charges shown at checkout are estimates and may vary by destination and order.

Size guide

Size guidance is available on product pages. If a customer is between sizes, the general recommendation is to choose the larger of the two sizes or contact customer care for help.