Delivery times are shown at checkout and on the product page for your delivery country.

UK orders are sent with our current domestic service. International delivery times start once the order has dispatched and can vary by destination.

If your order includes a pre-order item, international orders ship when pre-orders are in stock.

Our couriers do not deliver to military addresses or PO boxes.

In-stock orders placed before 12pm UK time Tuesday–Friday dispatch the same day. Orders placed from 12pm Friday through Monday dispatch on Tuesday. Other orders after the cutoff dispatch the next working day. Excludes bank holidays.

Pre-order items follow their listed estimated shipping dates. Delivery time starts after dispatch and depends on the selected service.

Checkout is the source of truth for duties, taxes, and import wording.

If a shipping method says No Import Charges On Delivery, the price shown at checkout is intended to cover eligible import charges for that delivery method.

If that wording is not shown, your local courier or customs authority may charge duties, taxes, or fees on delivery.

We only accept returns/exchanges on unworn products, sent back in their original condition with the original packaging. If you believe your item arrived faultily, please contact customer service immediately. 

To start your return or exchange, please visit this link.

Usually, we ask for 1 working day to inspect and process your return or exchange. However, due to current order volumes your return or exchange may take up to 3 working days to process.

Depending on your payment method it can take anywhere from 1-10 working days to receive the refund.

Whilst we do offer returns on sale items, we can only offer store credit or exchanges. If you opt for store credit, it cannot then be refunded for cash.

Please register your return within 30 days of delivery.

Eligible orders placed from 1 November to 23 December 2026 inclusive, including Black Friday purchases, can be registered for a refund or exchange until 14 January 2027, or within 30 days of delivery, whichever is later.

Please post your return within 14 calendar days of registering it. It does not need to reach our warehouse by 14 January.

Existing item-condition requirements and return-label charges still apply. See our returns policy for full details. Your statutory rights are unchanged.

Can I cancel my order?

If you wish to cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

Can I change my delivery address?

If you have made a mistake with your address when placing your order, please contact customer service as soon as possible so we can try to amend your details. Please quote your order number in the subject line to speed up the process up. 

If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.

Please take a look at our online returns policy to find out more. Please note that rejected international deliveries will incur a £20 restocking fee and can take up to 15 working days to receive. This is a surcharge passed onto us by the courier.

As soon as we have dispatched your order, you will receive an email from us with your tracking number. 

Once an order has been dispatched, we are unable to amend any delivery address details. Please note that any unsuccessful delivery attempts that get returned to us will incur a £20 surcharge, this is passed on from our courier.