UK

Please note that transit times quoted are in working days and exclude our processing time if ordered after our cut off point. Due to the current global crisis, delivery to some addresses may incur minor delays.

1 - 2 day delivery (Monday - Saturday) 

2 - 3 day delivery (Monday - Saturday)

International

Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer and due to the current global crisis, delivery to some countries may incur minor delays.

For a full breakdown of international delivery times, please use this link.

Military Addresses & PO Boxes

Please note that our couriers do not deliver to military addresses or PO boxes.

UK

UK orders will be dispatched same day Monday - Friday if placed before 2PM GMT. Orders placed after this will be dispatched the next working day.*

International

International orders will be dispatched the same day Monday - Friday if placed before 12PM GMT. Any orders placed after this will be dispatched the next working day.*

* Although we take all precautions to protect our staff, we reserve the right at anytime to cancel all agreed cut off times should our service levels be affected due to staff having to self isolate in accordance with current government policy.

UK - No customs

Europe - No customs with our standard delivery method. Standard delivery orders are shipped DDP (Delivered Duties Paid). You will not be charged any taxes upon receiving your order.

Our express option is shipped (Delivered Duties Unpaid). We are working on a solution for this, but for now express may incur taxes. If you do not wish to pay taxes, we advise you select standard delivery.

Hong Kong - No customs

United States - Orders under $800 will be tax free

Canada - Orders under $35 will be tax free

Australia - Orders under $1000 will be tax free

Japan - Orders under ¥10000 will be tax free 

United Arab Emirates - Orders under 1000 AED will be tax free

South Korea - Orders under $150 will be tax free

If your country is not listed above, please visit your local government's website for details on customs and taxes.

We only accept returns/exchanges on unworn products, sent back in their original condition with the original packaging. If you believe your item arrived faultily, please contact customer service immediately. 

To start your return or exchange, please visit this link.

Usually, we ask for 1 working day to inspect and process your return or exchange. However, due to current order volumes your return or exchange may take up to 3 working days to process.

Depending on your payment method it can take anywhere from 1-10 working days to receive the refund.

Whilst we do offer returns on sale items, we can only offer store credit or exchanges. If you opt for store credit, it cannot then be refunded for cash.

We have a 30 day returns policy. This means that from the day you receive your order, you have 30 days to get the item returned to us.

If we receive a return after 30 days, we can still offer a credit note.

Can I cancel my order?

If you wish to cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

Can I change my delivery address?

If you have made a mistake with your address when placing your order, please contact customer service as soon as possible so we can try to amend your details. Please quote your order number in the subject line to speed up the process up. 

If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.

Please take a look at our online returns policy to find out more. Please note that rejected international deliveries will incur a £20 restocking fee and can take up to 15 working days to receive. This is a surcharge passed onto us by the courier.

As soon as we have dispatched your order, you will receive an email from us with your tracking number. 

Once an order has been dispatched, we are unable to amend any delivery address details. Please note that any unsuccessful delivery attempts that get returned to us will incur a £20 surcharge, this is passed on from our courier.