BASKET

TEST

SHIPPING

  • How long does shipping take?

    UK

    - Express (Monday - Saturday) - Next day

    - Standard (Monday - Saturday) - 2 days 

     

    International

    Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer.

    COUNTRY EXPRESS (WORKING DAYS) STANDARD (WORKING DAYS)
    Afghanistan 3-4 5-11
    Aland Islands N/A 3-11
    Albania 1-2 3-7
    Algeria 1-2 5-11
    American Samoa 5-6 5-11
    Andorra 1-2 3-8
    Angola 3-4 5-11
    Anguilla 3-4 5-13
    Antigua and Barbuda 3-4 5-13
    Argentina 2-3 5-11
    Armenia 2-3 5-11
    Aruba 2-3 5-13
    Ascension Island N/A 8-13
    Australia 3-4 6-9
    Austria 1-2 2-6
    Azerbaijan 2-3 5-11
    Bahamas 2-3 5-11
    Bahrain 2-3 5-11
    Bangladesh 2-3 5-11
    Barbados 2-3 5-11
    Belarus 2-3 3-7
    Belgium 1-2 1-3
    Belize 3-4 5-13
    Benin 3-4 5-11
    Bermuda 3-4 5-11
    Bhutan 3-4 5-11
    Bolivia 3-4 5-11
    Bonaire, Saint Eustatius and Saba 4-5 5-13
    Bosnia and Herzegovina 1-2 3-7
    Botswana 3-4 5-11
    Bouvet Island N/A 5-11
    Brazil 3-4 5-11
    British Indian Ocean Territory 3-4 5-11
    British Virgin Islands 3-4 5-11
    Brunei Darussalam N/A 5-11
    Bulgaria 1-2 3-7
    Burkina Faso 2-3 5-11
    Burundi 2-3 5-11
    Cambodia 2-3 5-11
    Cameroon 2-3 5-12
    Canada 2-3 5-11
    Cape Verde 3-4 5-11
    Cayman Islands 2-3 5-13
    Central African Republic 4-5 5-11
    Chad 3-4 5-11
    Chile 2-3 5-11
    China 2-3 5-11
    Christmas Island N/A 5-11
    Cocos (Keeling) Islands N/A 5-8
    Colombia 2-3 5-15
    Comoros 3-4 5-11
    Congo 2-3 4-11
    Congo, Democratic Republic N/A 5-11
    Cook Islands 3-4 5-11
    Costa Rica 2-3 5-14
    Cote D'Ivoire (Ivory Coast) 2-3 5-11
    Croatia 1-2 3-6
    Cuba 3-4 5-13
    Curacao 2-3 5-13
    Cyprus 2-3 3-8
    Czech Republic 1-2 3-7
    Denmark 1-2 2-6
    Djibouti 3-4 5-11
    Dominica 3-4 5-11
    Dominican Republic 3-4 5-13
    East Timor 5-6 5-11
    Ecuador 2-3 5-11
    Egypt 2-3 5-11
    El Salvador 2-3 5-13
    Equatorial Guinea 2-3 5-11
    Eritrea 3-4 5-11
    Estonia 1-2 3-7
    Ethiopia 2-3 5-11
    F.Y.R.O.M. (Macedonia) 1-2 3-7
    Falkland Islands 6-7 5-11
    Faroe Islands 1-2 5-11
    Fiji 4-5 5-11
    Finland 1-2 2-7
    France 1-2 3-7
    French Guiana 3-4 5-11
    French Polynesia 3-4 5-11
    French Southern Territories N/A 5-11
    Gabon 2-3 5-11
    Gambia 2-3 5-11
    Georgia 2-3 5-11
    Germany 1-2 3-7
    Ghana 2-3 5-11
    Gibraltar 1-2 3-7
    Greece 1-2 2-7
    Greenland 1-2 5-11
    Grenada 2-3 3-11
    Guadeloupe 2-3 5-11
    Guam 3-4 5-11
    Guatemala 2-3 5-11
    Guernsey 1-2 N/A
    Guinea 2-3 5-11
    Guinea-Bissau 3-4 5-11
    Guyana 3-4 5-11
    Haiti 3-4 5-13
    Heard and McDonald Islands N/A 5-11
    Honduras 2-3 5-11
    Hong Kong 2-3 5-11
    Hungary 1-2 2-6
    Iceland 1-2 3-6
    India 2-3 5-8
    Indonesia 2-3 5-14
    Iran 3-4 5-11
    Iraq 4-5 5-11
    Ireland (Republic of) 1-2 3-6
    Israel 2-3 3-11
    Italy 1-2 2-6
    Jamaica 2-3 5-13
    Japan 2-3 5-11
    Jersey 1-2 N/A
    Jordan 2-3 5-11
    Kazakhstan 2-3 5-11
    Kenya 2-3 5-11
    Kiribati 6-7 5-11
    Korea (North) 6-7 5-11
    Korea (South) 2-3 5-11
    Kuwait 2-3 5-11
    Kyrgyzstan 2-3 5-11
    Laos 2-3 5-11
    Latvia 1-2 2-6
    Lebanon 2-3 5-11
    Lesotho 2-3 5-11
    Liberia 2-3 5-11
    Libya 5-6 5-11
    Liechtenstein 1-2 3-7
    Lithuania 1-2 3-7
    Luxembourg 1-2 2-5
    Macau 2-3 5-11
    Madagascar 3-4 5-11
    Malawi 3-4 5-11
    Malaysia 2-3 4-11
    Maldives 3-4 5-11
    Mali 2-3 5-11
    Malta 1-2 2-7
    Marshall Islands 6-7 5-11
    Martinique 3-4 5-11
    Mauritania 4-5 5-11
    Mauritius 4-5 5-11
    Mayotte 4-5 5-11
    Mexico 2-3 5-11
    Micronesia 5-6 N/A
    Moldova 2-3 3-7
    Monaco 1-2 2-6
    Mongolia 3-4 5-11
    Montenegro 2-3 3-7
    Montserrat 4-5 5-11
    Morocco 1-2 5-11
    Mozambique 3-4 5-11
    Myanmar 3-4 5-11
    Namibia 2-3 5-11
    Nauru 6-7 5-11
    Nepal 3-4 5-11
    Netherlands 1-2 3-7
    Netherlands Antilles 3-4 5-8
    New Caledonia 5-6 5-11
    New Zealand 3-4 5-11
    Nicaragua 2-3 5-13
    Niger 3-4 5-11
    Nigeria 2-3 4-11
    Niue 6-7 5-11
    Norfolk Island N/A 5-8
    Northern Mariana Islands 6-7 5-11
    Norway 1-2 3-7
    Oman 2-3 5-11
    Pakistan 2-3 5-11
    Palau 3-4 5-11
    Panama 2-3 5-13
    Papua New Guinea 4-5 5-11
    Paraguay 2-3 5-11
    Peru 2-3 5-13
    Philippines 2-3 5-17
    Pitcairn N/A 5-11
    Poland 1-2 2-6
    Portugal 1-2 3-7
    Puerto Rico 2-3 5-11
    Qatar 2-3 5-11
    Reunion 3-4 5-11
    Romania 1-2 3-7
    Russia 2-3 3-7
    Rwanda 2-3 4-11
    S. Georgia and S. Sandwich Isls. N/A 5-11
    Saint Kitts and Nevis 3-4 5-11
    Saint Lucia 3-4 5-13
    Saint Vincent & the Grenadines 2-3 5-11
    Samoa 4-5 5-11
    San Marino 1-2 3-7
    Sao Tome and Principe 6-7 5-11
    Saudi Arabia 2-3 5-11
    Senegal 2-3 5-14
    Serbia 1-2 3-9
    Seychelles 2-3 5-12
    Sierra Leone 2-3 5-11
    Singapore 2-3 5-11
    Sint Maarten 2-3 5-11
    Slovak Republic 1-2 3-7
    Slovenia 1-2 2-6
    Solomon Islands 4-5 5-10
    Somalia 6-7 5-8
    South Africa 2-3 5-11
    South Sudan 3-4 N/A
    Spain 1-2 3-7
    Sri Lanka 2-3 5-11
    St Barthelemy 4-5 5-11
    St Martin N/A 5-8
    St. Helena 6-7 5-11
    St. Pierre and Miquelon N/A 5-11
    Sudan 3-4 5-11
    Suriname 3-4 5-13
    Svalbard & Jan Mayen Islands N/A 5-11
    Swaziland 2-3 5-11
    Sweden 1-2 2-5
    Switzerland 1-2 2-7
    Syria 3-4 5-11
    Taiwan 2-3 5-11
    Tajikistan 2-3 5-11
    Tanzania 2-3 5-11
    Thailand 2-3 4-11
    Togo 2-3 5-11
    Tokelau N/A 5-11
    Tonga 4-5 5-11
    Trinidad and Tobago 2-3 5-11
    Tunisia 2-3 5-11
    Turkey 1-2 3-7
    Turkmenistan N/A 5-11
    Turks and Caicos Islands 4-5 4-11
    Tuvalu 6-7 5-11
    Uganda 3-4 5-11
    Ukraine 3-4 6-9
    United Arab Emirates 2-3 4-11
    United States 1-2 4-9
    Uruguay 3-4 5-11
    US Minor Outlying Islands N/A 5-11
    Uzbekistan 3-4 5-11
    Vanuatu 5-6 5-11
    Vatican City State (Holy See) 2-3 3-7
    Venezuela 2-3 5-11
    Vietnam 3-4 2-11
    Virgin Islands (U.S.) 3-4 5-8
    Wallis and Futuna Islands N/A 5-11
    Western Sahara N/A 5-11
    Yemen 3-4 5-11
    Zambia 3-4 5-11
    Zimbabwe 3-4 5-11



  • How long is the processing time?

    UK

    UK orders will be dispatched same day Monday - Friday if placed before 3:30pm BST. Orders placed after this will be dispatched the next working day.

     

    International

    International orders will be dispatched the same day Monday - Friday if placed before 2:30pm BST. Any orders placed after these times will be dispatched the next working day.

  • How much is shipping?

     

    Zone

    Express shipping

    Standard shipping

    UK

    £4.95 (Free when you spend over £90)

    Free

    Eurozone

    €10 (Free when you spend over €100)

    Free

    Rest of Europe

    £12 (Free when you spend over £100)

    Free

    United States

    $10 (Free when you spend over $100)

    Free

    Canada

    $15 (Free when you spend over $140)

    Free

    Australia

    $15 (Free when you spend over $150)

    Free

    Japan

    ¥1900 (Free when you spend over ¥12000)

    Free

    Rest of world

    £15 (Free when you spend over £100)

    Free

     

  • Will I get charged customs on my order?

    We have partnered with Global E to ensure full transparency when it comes to customs & taxes. At checkout, if your order is eligible for any customs or taxes, the exact fee will be reflected at the checkout and you will be given the option to prepay the fee or pay on delivery. Please note that this option is only available on express delivery.

     

    The following countries will not be liable for customs below the following order values:

     

    UK - No customs

    Europe - No customs

    Hong Kong - No customs

    United States - Orders under $800 will be tax free

    Canada - Orders under $35 will be tax free

    Australia - Orders under $1000 will be tax free

    Japan - Orders under ¥10000 will be tax free 

    United Arab Emirates - Orders under 1000 AED will be tax free

    South Korea - Orders under $150 will be tax free

  • Can I change my shipping options after my order has been dispatched?

    UK

    Once your order has been shipped, you will not be able to make any changes to the delivery address. 

    The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

    In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge. 

    Alternatively the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you're not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch.

     

    International

    If you used our express delivery service, you can make the most of DHL’s On Demand service. You can schedule a delivery, arrange delivery to a nearby DHL Service Point or your own alternate address and request that a shipment is put on hold during a vacation. 

  • How will I know my goods have been dispatched?

    As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. We will point you in the right direction of tracking the progress of your delivery too.

  • How can I track my order?

    We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.

  • What will happen if I miss the scheduled delivery?

    UK

    The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. 

     

    International

    If you opted for our express delivery option and you missed the scheduled delivery, go to ondemand.dhl.com to find the options available to you. If you don’t provide DHL with any additional instructions within the given timeframe, your order will be returned to us where it will be refunded and a restocking fee of £15 will be deducted from the refund. 

    If you opted for our standard delivery option and you missed the scheduled delivery, the courier will notify you of the failed delivery attempt and will provide instructions on how to rearrange delivery or collect your order. 

  • What if I no longer require the order?

    Have a look at our online returns policy to find out more.

RETURNS & EXCHANGES

  • Are returns free?

    UK

    For all UK orders, we offer a free of charge returns solution.

     

    International

    For international orders we offer a hassle free, drop off or collection returns service. Whilst returns aren’t free, we don’t expect you to pay the full price of the return shipping. Simply use the prepaid shipping label we provide you with, when we receive your return we will charge a subsided fee as follows:

    - Europe - €8

    - United States - $10 (USD)

    - Canada - $10 (CAD)

    - Australia - $12 (AUD)

    - Japan - ¥900

    - ROW - £8

     

    Paypal 'Returns On Us'

    If you paid using PayPal, you can make the most of their Returns On Us service. PayPal will reimburse the above fees to your PayPal account. For more information please select your country: 

    Australia,Austria,Belgium,Brazil,Bulgaria,Canada,China,Croatia,Cyprus,Czech Republic,Denmark,Estonia,Finland,France,Greece,Hong Kong,Hungary,India,Ireland,Israel,Italy,Latvia,Lithuania,Malaysia,Malta,Norway,Netherlands,Poland,Portugal,Romania,Russia,Singapore,Slovakia,Slovenia,South Africa,Spain,Sweden,Switzerland,Taiwan,USA.

     

    You must provide:

    - Proof showing the initial price of the item returned

    - A Proof showing the amount of the refund (e.g. the email message that acknowledges receipt of the return, or the PayPal email confirming the refund of Your item).

  • How do I return / exchange my order?

    We only accept returns / exchanges on all unworn products, sent back in their original condition with the original packaging. 

     

    UK

    For all UK orders, we offer a free of charge returns / exchange service. To return your order please follow these instructions:

    - Visit www.dsrcv.com/a/returns, enter your order number and email, select the item(s) you wish to return.

    - Affix your prepaid Hermes return label securely to the outside of the package.

    - Drop off your parcel at your local myHermes ParcelShop.

    If you have any further questions or queries please contact us at customerservice@dsrcv.com.

     

    International

    For international orders we offer a hassle free, drop off or collection returns / exchange service.

    To return /  exchange your order please follow these instructions:

    - Visit www.dsrcv.com/a/returns, enter your order number and email, select the item(s) you wish to return.

    - Visit web.global-e.com/returns/portal/oQHH to generate your pre-paid return label.

    - Instructions will be provided on how to arrange a collection from your address or where you can drop off your return. This will be on the DHL website when creating your returns label.

  • How long do I have to return my item?

    We have a 30 day returns policy. This means that from the day you receive your order, you have 30 days to get the item returned to our Returns Hub.

  • What are the requirements for a return to be approved?

    All returns must be sent with the original tags attached and within the product bag. All items must be returned in their original condition, unworn and undamaged. If there is a fault with your item upon delivery, please immediately inform our Customer Service team via customerservice@dsrcv.com .

  • Can I return sale items?

    We accept exchanges and store credit on returned sale items.

  • How long do returns take?

    Depending on where you are returning from, your return will take 3-7 working days to be received. We ask for 1 working day to inspect and process your return and depending on your payment method it can take anywhere from 1-10 working days to appear in your bank account.

FAQs

  • How can I join the Destructive loyalty program?

    To join the loyalty program please visit this link.

  • Can I cancel / edit my order?

    Can I cancel my order?

    If you wish to cancel your order, please send an email to customerservice@dsrcv.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

     

    Can I change my delivery address?

    If you have made a mistake with your address when placing your order, please email customerservice@dsrcv.com immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed up the process up.

  • Can I change my delivery address although my order has been dispatched?

    If you've selected our Express Shipping service via DHL, an address change is possible. DHL offer an online service called ODD (On Delivery Demand) which you can use to make the delivery more convenient for you. 

     

    You'll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.

  • How will I know my order has been successful?

    Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add customerservice@dsrcv.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.

  • How long will it take to hear back from Destructive?

    Due to high volumes of enquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s enquiries, please only email once.

  • Are your products true to size?

    We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the bigger size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email customerservice@dsrcv.com.

    Alternatively, you can use the size guide on each product page.