BASKET

TEST

SHIPPING

  • How long does shipping take?

    UK

    Please note that transit times quoted are in working days and exclude our processing time if ordered after our cut off point of 3:30PM GMT.

    - Next day delivery (Monday - Saturday) 

    - Two day delivery (Monday - Saturday)

     

    International

    Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer.

    COUNTRY EXPRESS (WORKING DAYS)
    4PM GMT CUT OFF
    STANDARD (WORKING DAYS)
    1PM GMT CUT OFF
    Afghanistan 3 15+
    Albania 1 5 - 9
    Algeria 3 10+
    Andorra 1 8 - 12
    Argentina 2 - 3 15+
    Australia 3 4 - 9
    Austria 1 3 - 5
    Azerbaijan 3 4 - 8
    Bahrain 3 3 - 7
    Barbados 2 - 3 8 - 12
    Belarus 1 10+
    Belgium 1 2 - 4
    Bermuda 2 - 3 10+
    Brazil 2 - 3 15+
    Bulgaria 1 5 - 8
    Cambodia 1 - 4 8 - 12
    Canada 2 4 - 9
    Cayman Islands 2 - 3 8 - 11
    Chile 2 - 3 10+
    China 3 5 - 10
    Croatia 1 4 - 7
    Cyprus 1 4 - 7
    Czechia 1 3 - 6
    Denmark 1 2 - 4
    Ecuador 2 - 3 15+
    Egypt 3 10+
    Estonia 1 5 - 8
    Finland 1 4 - 6
    France 1 2 - 5
    Germany 1 2 - 4
    Ghana 3 15+
    Greece 1 3 - 6
    Grenada 2 - 3 15+
    Guadeloupe 2 - 3 15+
    Guam 3 4 - 8
    Hungary 1 4 - 7
    Iceland 1 3 - 6
    India 1 - 4 8 - 11
    Indonesia 1 - 4 10+
    Ireland 1 - 2 2 - 4
    Israel 3 3 - 6
    Italy 1 3 - 6
    Japan 3 6 - 9
    Jordan 3 3 - 7
    Kuwait 3 3 - 7
    Latvia 1 4 - 8
    Lebanon 3 6 - 10
    Lithuania 1 4 - 7
    Luxembourg 1 3 - 6
    Malaysia 3 5 - 9
    Malta 1 3 - 6
    Mexico 2 15+
    Monaco 1 3 - 7
    Montenegro 1 5 - 10
    Morocco 3 10+
    Netherlands 1 2 - 5
    New Caledonia 3 10+
    New Zealand 3 5 - 8
    Nigeria 3 6 - 10
    Norway 2 4 - 8
    Oman 3 3 - 7
    Pakistan 1 - 4 10+
    Panama 2 - 3 15+
    Peru 2 - 3 10+
    Philippines 3 6 - 12
    Poland 1 4 - 7
    Portugal 1 4 - 7
    Puerto Rico 2 - 3 4 - 7
    Qatar 3 3 - 8
    Romania 1 5 - 8
    Russia 1 5 - 10
    Saudi Arabia 3 5 - 8
    Singapore 2 - 3 4 - 6
    Slovakia 1 4 - 7
    Slovenia 1 4 - 7
    South Africa 1 - 4 9 - 12
    South Korea 3 4 - 9
    Spain 1 3 - 5
    Sweden 2 3 - 6
    Switzerland 1 4 - 8
    Thailand 3 - 4 6 - 11
    Turkey 1 10+
    Ukraine 1 4 - 7
    United Arab Emirates 3 3 - 6
    United States 1 3 - 8
    Vietnam 1 - 4 7 - 10
    Zambia 3 15+

  • How long will it take to process my order?

    UK

    UK orders will be dispatched same day Monday - Friday if placed before 3:30PM GMT. Orders placed after this will be dispatched the next working day.

     

    International

    International orders will be dispatched the same day Monday - Friday if placed before 4PM GMT if express shipping is selected at checkout, or 1PM GMT for standard shipping. Any orders placed after this will be dispatched the next working day.

    International orders using our standard delivery can take up to 24 hours before the tracking activates, this activation period excludes the delivery time stated at checkout. 

     

    Holidays 2020

    Friday 10th April – CLOSED

    Monday 13th April – CLOSED

    Friday 8th May – CLOSED

    Monday 25th May – CLOSED

    Monday 31st August – CLOSED

    Thursday 24th December – 12PM CUT OFF TIME

    Monday 28th December – CLOSED

    Thursday 31st December – 12PM CUT OFF TIME

     

  • Will I get charged customs on my order?

    UK - No customs

    Europe - No customs

    Hong Kong - No customs

    United States - Orders under $800 will be tax free

    Canada - Orders under $35 will be tax free

    Australia - Orders under $1000 will be tax free

    Japan - Orders under ¥10000 will be tax free 

    United Arab Emirates - Orders under 1000 AED will be tax free

    South Korea - Orders under $150 will be tax free

     

    If your country is not listed above, please visit your local government's website for details on customs and taxes.

  • How will I know my order has been dispatched?

    As soon as we have dispatched your order, you will receive an email from us with your tracking number. 

  • How can I track my order?

    We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.

  • What if I no longer require the order?

    Please take a look at our online returns policy to find out more. Please note that rejected international deliveries will incur a £10 restocking fee and can take up to 15 working days to receive. This is a surcharge passed onto us by the courier.

RETURNS & EXCHANGES

  • Are returns free?

    UK

    For all UK orders, we offer a free of charge returns solution.

     

    International

    For international orders, if you wish to use a free of charge return solution, we recommend ordering using PayPal.

    If you paid using PayPal, you can make the most of their Returns On Us service. PayPal will reimburse the cost of returning your order to your PayPal account. For more information please select your country: 

    Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA

  • How do I return / exchange my order?

    We only accept returns/exchanges on unworn products, sent back in their original condition with the original packaging. If you believe your item arrived faultily, please contact customer service immediately. 

     

    UK

    For all UK orders, we offer a free of charge returns/exchange service. To return your order please follow these instructions:

    1. Complete your return form and enclose it inside your order. If you have lost your return form, you can print another out using this link

    2. Enclose your completed returns form inside of your order.

    3. Print off your return label by going to this link.

    4. Attach the label to the outside of your order and drop it off at your local Royal Mail post office.

     

    International

     

    To return your order please follow these instructions:

    1. Complete your return form and enclose it inside your order. If you have lost your return form, you can print another out using this link

    2. Enclose your completed returns form inside of your order.

    3. Print off our return address by going to this link.

    4. Attach the address to the outside of your order.

    5. We recommend returning your order using a tracked and insured service. You must accurately complete any customs declaration forms regarding the contents of your return.

     

    Please note that failure to follow customs declarations incorrectly could result in Destructive having to pay customs fees on import. If we do receive any customs fees that we can't dispute and reclaim, this will be deducted from the refund.

  • How long do I have to return my item?

    We have a 30 day returns policy. This means that from the day you receive your order, you have 30 days to get the item returned to us.

  • What are the requirements for a return to be approved?

    All returns must be sent with the original tags attached and within the product bag. All items must be returned in their original condition, unworn and undamaged. If there is a fault with your item upon delivery, please immediately inform our customer service team and do not attempt to return your item. Items on sale cannot be refunded and can only be exchanged.

  • Can I return sale items?

    We only accept exchanges on sale items.

  • How long do returns take?

    We ask for 1 working day to inspect and process your return. Depending on your payment method it can take anywhere from 1-10 working days to receive the refund.

FAQs

  • How can I join the Destructive loyalty program?

    To join the loyalty program please visit this link.

  • Can I cancel / edit my order?

    Can I cancel my order?

    If you wish to cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

     

    Can I change my delivery address?

    If you have made a mistake with your address when placing your order, please contact customer service as soon as possible so we can try to amend your details. Please quote your order number in the subject line to speed up the process up.

  • Can I change my delivery address although my order has been dispatched?

    Once an order has been dispatched, we are unable to amend any delivery address details. Please note that any unsuccessful delivery attempts that get returned to us will incur a £10 surcharge, this is passed on from our courier.

  • How will I know my order has been successful?

    Once you have placed an order you will receive a confirmation email. To ensure that this goes into your inbox, please add customerservice@dsrcv.com to your contacts, otherwise, your confirmation email may end up in your junk/spam folder. If you have not received your order confirmation email, please contact us.

  • How long will it take to hear back from Destructive?

    Due to high volumes of enquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s enquiries, please only email once.

  • Are your products true to size?

    We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the bigger size of the two. If you want to ask the experts, our customer care team will be able to help you.

    Alternatively, you can use the size guide on each product page.