- Express (Monday - Saturday) - Next day
- Standard (Monday - Saturday) - 2 days
Please note that transit times quoted are in working days, exclude our processing time if ordered after our cut off point and are subject to change depending upon the destination locations within each country. Deliveries to remote areas may take longer.
|COUNTRY||EXPRESS (WORKING DAYS)||STANDARD (WORKING DAYS)|
|Antigua and Barbuda||3-4||5-13|
|Bonaire, Saint Eustatius and Saba||4-5||5-13|
|Bosnia and Herzegovina||1-2||3-7|
|British Indian Ocean Territory||3-4||5-11|
|British Virgin Islands||3-4||5-11|
|Central African Republic||4-5||5-11|
|Cocos (Keeling) Islands||N/A||5-8|
|Congo, Democratic Republic||N/A||5-11|
|Cote D'Ivoire (Ivory Coast)||2-3||5-11|
|French Southern Territories||N/A||5-11|
|Heard and McDonald Islands||N/A||5-11|
|Ireland (Republic of)||1-2||3-6|
|Northern Mariana Islands||6-7||5-11|
|Papua New Guinea||4-5||5-11|
|S. Georgia and S. Sandwich Isls.||N/A||5-11|
|Saint Kitts and Nevis||3-4||5-11|
|Saint Vincent & the Grenadines||2-3||5-11|
|Sao Tome and Principe||6-7||5-11|
|St. Pierre and Miquelon||N/A||5-11|
|Svalbard & Jan Mayen Islands||N/A||5-11|
|Trinidad and Tobago||2-3||5-11|
|Turks and Caicos Islands||4-5||4-11|
|United Arab Emirates||2-3||4-11|
|US Minor Outlying Islands||N/A||5-11|
|Vatican City State (Holy See)||2-3||3-7|
|Virgin Islands (U.S.)||3-4||5-8|
|Wallis and Futuna Islands||N/A||5-11|
UK orders will be dispatched same day Monday - Friday if placed before 3:00pm BST. Orders placed after this will be dispatched the next working day.
International orders will be dispatched the same day Monday - Friday if placed before 4:30pm BST. Any orders placed after these times will be dispatched the next working day.
International orders using our standard delivery method will take 1-2 working days before the tracking activates, this activation period excludes the delivery time stated at checkout.
£4.95 (Free when you spend over £90)
€10 (Free when you spend over €100)
Rest of Europe
£12 (Free when you spend over £100)
$10 (Free when you spend over $100)
$15 (Free when you spend over $140)
$15 (Free when you spend over $150)
¥1900 (Free when you spend over ¥12000)
Rest of world
£15 (Free when you spend over £100)
We have partnered with Global E to ensure full transparency when it comes to customs & taxes. At checkout, if your order is eligible for any customs or taxes, the exact fee will be reflected at the checkout and you will be given the option to prepay the fee or pay on delivery. Please note that this option is only available on express delivery.
The following countries will not be liable for customs below the following order values:
UK - No customs
Europe - No customs
Hong Kong - No customs
United States - Orders under $800 will be tax free
Canada - Orders under $35 will be tax free
Australia - Orders under $1000 will be tax free
Japan - Orders under ¥10000 will be tax free
United Arab Emirates - Orders under 1000 AED will be tax free
South Korea - Orders under $150 will be tax free
Once your order has been shipped, you will not be able to make any changes to the delivery address.
The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.
In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge.
Alternatively the courier will leave your parcel in a ‘safe place’. A safe place enables a courier to collect or deliver your parcel even if you're not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch.
If you used our express delivery service, you can make the most of DHL’s On Demand service. You can schedule a delivery, arrange delivery to a nearby DHL Service Point or your own alternate address and request that a shipment is put on hold during a vacation.
As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. We will point you in the right direction of tracking the progress of your delivery too.
We will email your tracking details to you along with your dispatch confirmation. You may also receive text updates from the courier depending on the delivery method you opted for.
The courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions.
If you opted for our express delivery option and you missed the scheduled delivery, go to ondemand.dhl.com to find the options available to you. If you don’t provide DHL with any additional instructions within the given timeframe, your order will be returned to us where it will be refunded and a restocking fee of £15 will be deducted from the refund.
If you opted for our standard delivery option and you missed the scheduled delivery, the courier will notify you of the failed delivery attempt and will provide instructions on how to rearrange delivery or collect your order.
Have a look at our online returns policy to find out more. Please note that rejected international deliveries returned to Destructive will incur a £20 restocking fee and can take up to 15 working days to receive. This is a surcharge passed onto us by the courier.
For all UK orders, we offer a free of charge returns solution.
For international orders we offer a hassle free, drop off or collection returns service. Whilst returns aren’t free, we don’t expect you to pay the full price of the return shipping. Simply use the prepaid shipping label we provide you with, when we receive your return we will charge a subsided fee as follows:
- Europe - €8
- United States - $10 (USD)
- Canada - $10 (CAD)
- Australia - $12 (AUD)
- Japan - ¥900
- ROW - £8
Paypal 'Returns On Us'
If you paid using PayPal, you can make the most of their Returns On Us service. PayPal will reimburse the above fees to your PayPal account. For more information please select your country:
Australia,Austria,Belgium,Brazil,Bulgaria,Canada,China,Croatia,Cyprus,Czech Republic,Denmark,Estonia,Finland,France,Greece,Hong Kong,Hungary,India,Ireland,Israel,Italy,Latvia,Lithuania,Malaysia,Malta,Norway,Netherlands,Poland,Portugal,Romania,Russia,Singapore,Slovakia,Slovenia,South Africa,Spain,Sweden,Switzerland,Taiwan,USA.
You must provide:
- Proof showing the initial price of the item returned
- A Proof showing the amount of the refund (e.g. the email message that acknowledges receipt of the return, or the PayPal email confirming the refund of Your item).
We only accept returns / exchanges on all unworn products, sent back in their original condition with the original packaging.
For all UK orders, we offer a free of charge returns / exchange service. To return your order please follow these instructions:
- Affix your prepaid Royal Mail return label securely to the outside of the package.
- Drop off your parcel at your local Royal Mail branch.
If you have any further questions or queries please contact us at firstname.lastname@example.org.
For international orders we offer a hassle free, drop off or collection returns / exchange service.
To return / exchange your order please follow these instructions:
- Visit web.global-e.com/returns/portal/oQHH to generate your pre-paid return label.
- Instructions will be provided on how to arrange a collection from your address or where you can drop off your return. This will be on the DHL website when creating your returns label.
We have a 30 day returns policy. This means that from the day you receive your order, you have 30 days to get the item returned to our Returns Hub.
All returns must be sent with the original tags attached and within the product bag. All items must be returned in their original condition, unworn and undamaged. If there is a fault with your item upon delivery, please immediately inform our Customer Service team via email@example.com .
We accept exchanges and store credit on returned sale items.
Depending on where you are returning from, your return will take 3-7 working days to be received. We ask for 1 working day to inspect and process your return and depending on your payment method it can take anywhere from 1-10 working days to appear in your bank account.
To join the loyalty program please visit this link.
Can I cancel my order?
If you wish to cancel your order, please send an email to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.
Can I change my delivery address?
If you have made a mistake with your address when placing your order, please email email@example.com immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed up the process up.
If you've selected our Express Shipping service via DHL, an address change is possible. DHL offer an online service called ODD (On Delivery Demand) which you can use to make the delivery more convenient for you.
You'll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add firstname.lastname@example.org to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.
Due to high volumes of enquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s enquiries, please only email once.
We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the bigger size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email email@example.com.
Alternatively, you can use the size guide on each product page.