Delivery times

Delivery time starts after your order is dispatched. The estimate shown at checkout applies to your basket and delivery address. Pre-orders follow the estimated dispatch date on the product page.

See our shipping policy for dispatch information and delivery estimates by destination.

Why hasn’t my order dispatched?

Check your order confirmation for the dispatch estimate and any preorder dates. We’ll send a separate email with tracking once your order has dispatched.

If the estimate has passed and you’re still waiting, send us your order number so we can check.

Black Friday 2026 dispatch

Allow up to two working days for us to dispatch in-stock items. If you ordered before noon UK time on a working day, that day counts as day one. Otherwise, start counting on the next working day. Weekends and bank holidays in England and Wales don’t count.

Delivery time starts once the parcel leaves us. Look out for a dispatch email with tracking. If your order includes a pre-order, check how we send mixed orders.

How pre-orders work

Pre-ordering reserves your size. The product page shows the estimated dispatch date before you add the item to your bag. The delivery estimate you see at checkout starts when the parcel is dispatched.

For UK orders with in-stock and pre-order items, we may send the in-stock items first. International mixed orders ship when the pre-order items are available. You’ll get tracking when each parcel leaves us.

If you need to make a change before dispatch, see Change or cancel an order.

PO boxes and military addresses

Use a residential or business address at checkout. We can’t deliver to PO boxes or military addresses. Checkout will show the delivery options available for your address.